Shipping + Exchanges
Shipping + Exchanges
All orders are processed + shipped within 1-3 business days.
Once picked up and scanned in by our carrier, domestic orders shipped within the U.S. may take 2-5 business days to arrive, depending on location and shipping preference made at purchase.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.
Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
Want it fast? We don't blame you. That's why we offer UPS 2-Day for contiguous domestic orders. Pricing is dependent upon destination/weight of package. We work hard with our shipping partners to ensure that timelines are upheld and predicted as best we can.
Orders placed with UPS 2-Day will arrive within two business days once shipped from our fulfillment location. Orders placed on Thursday or Friday with UPS 2-Day will likely arrive the following Monday or Tuesday, and will most likely not arrive Saturday or Sunday.
We currently offer international shipping to Canada only. Orders are shipped via DHL Parcel International Standard and arrive within approx. 5-10 transit days. Shipping rates are calculated by weight + delivery destination.
International customs + duties are determined by the receiving country and are the customer's responsibility to pay.
We will not process or ship orders on the following dates:
Christmas - Thursday, December 24 + Friday, December 25
New Year's Day - Friday, January 1
EXCHANGES + RETURNS
We strive for 100% customer satisfaction! If you’re unsatisfied with your product, please contact our team at firstname.lastname@example.org.
All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. your order number, order confirmation email, etc).
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.
Refunds are processed on unused, undamaged products only. Please return your items back to us in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, gift cards, or third party products.